Privacy Policy

Last Updated: 25 July 2026

Welcome to VELSPRIME ("we", "us", "our"), a trading brand of Velsprime Ltd. We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit https://velsprime.com/ or contact us through our website.

1. Who We Are

Velsprime Ltd is a UK-based software development company specialising in business software, websites, mobile applications and digital business solutions.

For the purposes of applicable data protection laws, Velsprime Ltd is the data controller responsible for the personal information collected through this website.

2. Information We Collect

When you use our website or contact us, we may collect the following information:

• Full name
• Business name (where applicable)
• Email address
• Telephone number
• Service or project enquiry details
• Project budget preferences (if provided)
• Any additional information you choose to include in your message
• Records of your communication with us

We only collect personal information that you voluntarily provide.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and requests
• Discuss potential projects and services
• Prepare quotations or proposals
• Provide customer support
• Improve our website and services
• Maintain the security and reliability of our systems
• Comply with legal and regulatory obligations

We will only use your information for legitimate business purposes or where required by law.

4. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring website (where applicable)

This information helps us maintain website security, monitor performance and diagnose technical issues.

5. Cookies

Our website uses only essential cookies required for the proper operation of the website.

If additional cookies or analytics services are introduced in the future, this Privacy Policy will be updated accordingly.

6. Legal Basis for Processing

Where the UK General Data Protection Regulation (UK GDPR) applies, we process personal information under one or more of the following legal bases:

• Consent – when you choose to contact us or submit an enquiry.
• Pre-contractual Steps – to prepare quotations or proposals before entering into a contract.
• Legitimate Interests – to operate, maintain and improve our website and services.
• Legal Obligations – where processing is necessary to comply with applicable laws and regulations.

7. Third-Party Service Providers

We may use trusted third-party providers to support our business operations, including:

• Website hosting providers
• Email service providers
• Contact form providers
• Security services
• Analytics services (if implemented)

These providers process personal information only where necessary to provide their services and are expected to protect your information in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal, accounting or regulatory requirements.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Data Security

We take appropriate technical and organisational measures to safeguard your personal information.

These measures may include:

• Secure HTTPS encryption
• Restricted access to systems and data
• Secure server configuration
• Regular software updates and maintenance

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. International Data Transfers

Some of our trusted service providers may process personal information outside the United Kingdom.

Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain types of processing
• Withdraw your consent where processing is based on consent
• Request a copy of your personal information where applicable

To exercise any of these rights, please contact us at: sayhello@velsprime.com

12. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 years or over.

We do not knowingly collect personal information from children.

13. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.

Any updates will be published on this page together with the revised Last Updated date.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at sayhello@velsprime.com.